With reference to what Warren Buffett spoke about at a small business summit, as much as Customer Experience (CX) and delighting customers is essential to business success and longevity, I’d say product quality or service quality is equally key.
There is a particular food vendor whose attitude to customers and employees could be quite a turn off despite her food being tasty. At a point, I decided to stop patronizing her, but I guess the food quality and customer experience (in terms of a clean eating environment) took me back.
I learned to overlook the attitude and other shortcomings. Businesses shouldn’t have to choose between good CX and product/service quality. Both are mutually vital to the success of a business over time. My thoughts.
The two ride hailing giants in Nigeria are overlooKing in-car entertainment in form of visual on-demand experiences. Though customers are likely to have their own personal entertainment on the go with their mobile phones, that doesn’t stop Uber and the likes having an entertainment system in place.
You’d be surprised how this drives customer loyalty. And although this is something that could immediately be replicated by the next competitor, I like to believe first mover’s advantage counts more often than not.
So you know how you meet that babe that ticks all the right boxes you have listed – smart, funny, sexy, tall, pretty….. You are beyond excited cos you’ve finally met her – The One! Except maybe not, she’s got that dentition which doesn’t sit well with you – yellowing coloration off her teeth.
You sigh. You can’t imagine kissing through that in the name of love. You’re sad because that’s a deal-breaker for you. Now it’s back to square one with finding your ‘Cinderella’.
Hold on a second there, it doesn’t have to be all gloomy and starting over again. Be ready to put a smile back on that face because AWESOME DENTALS is your ‘Mr Fix It’ to the rescue.
At Awesome Dentals, you can rest assure all your dental related worries – bad breath, yellow teeth, cavity issues and so on becomes ancient history.
So you can politely find a way around introducing that dream lady to Awesome Dentals.
Don’t take our word for it, here are some wonderful testimonials from past customers that will do well to convince you.
At Awesome Dentals, you not only become a happy customer but a passionate advocate for us.
Technology is ever evolving and with this advancement also comes improvement of the health conditions of humans.
A number of tech-enabled health-focused startups have sprung up in Nigeria having identified some of the associated challenges facing health care in the country.
Here are a couple of them you should be aware of:
Founder, Temie Giwa-Tubosun and her team have been in the business of saving lives by connecting blood donors with patients in dire need of blood. In addition, oxygen is also being delivered to those in need. The service launched in 2016 with Lagos as the pivotal city. For more info, you should visit https://lifebank.ng
Wella health is in the business of stamping out malaria by connecting you to malaria test kits through nearby pharmacies. It aims to kick out drug abuse which could happen when people result to self-medication in the name of treating malaria they assume is what is bothering them when they experience some malaria symptoms.
As the name may have given away, this business was inspired by the need to keep moms and their children healthy and alive through health education. With Safer Mom, pregnant moms can monitor and track their pregnancy and the development of their baby (for children up to 1 year), while providing them with vital healthcare information in order to make informed health decisions regarding their child(ren). Healthcare providers are able to interface with these mothers on a real-time basis. Visit SaferMom
Find-a-Med is like Google maps, but for health facilities that enables people to easily locate the nearest medical facilities around them. In addition it provides other features such as record keeping of users’ health information, enables users narrow their search for specific healthcare providers (e.g. search for nearest pharmacies, search for nearest optic centre, etc). Find-a-Med is a product of JumpSpace Communications, co-founded by Emeka Onyenwe. Download on Google Play Find-A-Med
Kangpe is a mobile app which connects you with a large database of qualified doctors who are on ground to lend a listening ear to your health complaints and challenges, with the aim of finding a solution to your problem. You’ll find the app as Kangpe for Doctors on google play. The good guys at Kangpe appear to be the owners or partners with Reliance HMO, who offer monthly plans as well as quarterly and annual for health insurance convenience purposes.
Imagine a situation where your concentration at work doesn’t have to be divided because you know grandma would have someone to guide her when taking a stroll to visit a friend in the neighborhood.
Picture a scenario where you are not worried about your grandpa wanting to attend a wedding of an old friend’s grandson because there is a trusted person to accompany him.
You are at peace because there is trained personnel to take them to their doctor’s appointment or help remind them to take their prescribed medications as at when due.
I write this with some regret and yet a sense of purpose. I ought to have engaged the helpful service of such a care provider like Greymate for my now late grandmother. I knew she needed a service like this, even when she often writes off the idea of needing some professional care. I took it all for granted and let her be, telling myself such service would be too costly to afford anyway. *Sigh*
Given the circumstances surrounding her demise, I believe she may have still been around if we had rallied round to get her some professional care.
So when I say with Greymate care, you have one less thing to worry about, you should know I speak from a place of pain and yet obligation to inform others who still have their loved one around to take advantage of services like this.
Greymate is a highly efficient care agency in Nigeria devoted to caring for the vulnerable (above 13 years), elderly, weak, disabled and those recuperating from an ailment or medical treatment, leveraging on state-of-the-art infrastructure, technology and highly trained staff.
So they are not just caring for the elderly but even the vulnerable young and disabled in society.
They class their services into Companionship services, Personal Care services and Home Help services. And there is the option of 24/7 care if you so want, it’s pretty customizable with Greymate Care.
Check them out on their website for more details, and please Spread the word.